https://www.youtube.com/watch?v=BXepG6ECa-g&t=268s&ab_channel=CSMPractice

A Customer Success Manager (CSM) is a critical role in a company that is focused on building and maintaining relationships with customers to ensure their success. The primary responsibility of a CSM is to help customers achieve their goals using the company's products or services. This role is a combination of customer service, account management, and technical support.

A CSM works closely with customers to understand their needs and challenges, and then provides guidance and support to help them overcome these challenges and achieve their goals. They are responsible for ensuring that customers are using the product or service to its fullest potential, and they work to identify opportunities for improvement or additional features that could benefit the customer.

In addition to working with customers, a CSM also collaborates with other departments within the company, such as sales, marketing, and product development. They provide feedback based on customer interactions and help to ensure that the company is delivering value to its customers. A CSM also plays a vital role in retaining customers and increasing customer loyalty, which is critical for the long-term success of a company.

Overall, a Customer Success Manager is a crucial role in any company that is focused on delivering exceptional customer experiences and ensuring the success of its customers. They are responsible for building and maintaining strong relationships with customers, providing guidance and support, and working closely with other departments within the company to deliver value and drive customer success.

<aside> 💡 According to LinkedIn data there are currently 131,682 professionals worldwide with “Customer Success Manager” as their job title.

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